Get started with Elton

Frequently asked questions

• Where do I find information and help with my Hertz rental car?+

  You can always find all your information and contact information to your rental office on the Hertz MyPage.

• How do I pay for charging?+

  Charging up with Elton is a breeze, but it's even easier when you're driving a Hertz rental car. You can simply collect all your charging sessions to your Hertz invoice and enjoy your rides without worrying about individual payments.
  
  But hey, we get it - sometimes you want to pay as you go. No problem! With Elton, you can pay using your credit card or a local mobile payment service like Vipps or MobilePay. It's all about giving you options and making your life easier.
  
  So, whether you prefer to pay upfront or simply add it to your Hertz bill, Elton's got your back. Just sit back, relax, and enjoy the ride!

• Where do I find help with the Elton app?+

  Need some assistance with the Elton app? No problem, our support team is here to help! You can get in touch with us via email at support@elton.app or give us a call at +47 21 99 31 03.

  Whether you're having trouble with charging, payments, or anything in between, our friendly and knowledgeable team is ready to assist you. So don't hesitate to reach out if you need a helping hand. We're always here for you!

• Do I need to charge the car before I return it?+

  Don't forget to recharge your rental car before returning it to Hertz. The battery level should match what it was when you received the vehicle. If the battery is at least 75% charged, there won't be any additional fees, even if it was charged more when you picked it up.

• Where can I find my receipts?+

  The Elton app will store all receipts from your charging sessions in your profile, allowing you to conveniently access them whenever necessary. It's a great reason to keep the app installed on your phone.